Call Outcome Added Webhook

Webhook event triggered when a call outcome is recorded in iClosed.io.

Overview

The Call Outcome Added webhook is triggered whenever a call outcome is recorded after a call is completed in your iClosed.io account. This event provides comprehensive information about the call, its outcome, and any associated deals or transactions.

Event Details

Property	Value
Event Type	`outcomeAdded`
Trigger	When a call outcome is recorded (sale, no sale, reschedule, etc.)
Payload	Complete call outcome data with contact and deal information

Webhook Payload

The HTTP body is a single JSON object (not an array). It contains the complete call outcome information with the following structure:

{
  "uuid": 158,
  "userId": 4,
  "eventName": "Email Only",
  "eventId": 3,
  "eventType": "STRATEGY_EVENT",
  "eventDuration": 30,
  "eventDurationUnit": "MINUTES",
  "eventColor": "#0099FF",
  "closerName": "Shahab Hamid ",
  "email": "carl.stanley@example.com",
  "firstName": "Carl",
  "lastName": "Stanley",
  "contactId": 225,
  "phoneNumber": null,
  "closerEmail": "shahab@iclosed.io",
  "callOutcome": "SALE",
  "callType": "STRATEGY_CALL_BOOKED",
  "objection": "PARTNER",
  "startTime": "2026-03-30T04:00:00.000Z",
  "notes": "<!DOCTYPE quill-output-html><p>Closed Laptop SKU after ROI walkthrough.</p>",
  "callPreviewId": "call_K6gp95iufSjx",
  "triggerWhen": "Added",
  "productName": "Laptop",
  "deal": {
    "transactionType": "WON",
    "createdAt": "2026-04-09T09:30:46.175Z",
    "value": 188,
    "recurring": false,
    "product": {
      "name": "Laptop"
    }
  },
  "transaction": [],
  "dealValue": 188,
  "hookType": "Outcome added"
}

Key Fields Explained

Call Information

Field	Description
`uuid`	Unique identifier for the call outcome record
`userId`	ID of the user who recorded the outcome
`eventName`	Name of the event/call type
`eventId`	ID of the associated event
`eventDuration`	Duration of the call
`eventDurationUnit`	Unit of duration (e.g., `"MINUTES"`)

Contact Information

Field	Description
`email`	Contact's email address
`contactId`	Unique contact identifier
`firstName`, `lastName`	Contact's name
`phoneNumber`	Contact's phone number

Call Outcome Details

Field	Description
`closerEmail`	Email of the person who conducted the call
`callOutcome`	Result of the call (e.g., `"SALE"`, `"NO_SALE"`, `"RESCHEDULE"`)
`noSaleReason`	Reason for no sale (if applicable)
`objection`	Any objections raised during the call
`startTime`	When the call started
`notes`	Additional notes about the call

Deal Information

Field	Description
`dealValue`	Value of the deal (if a sale was made)
`productName`	Name of the product/service sold
`deal.transactionType`	Type of transaction (e.g., `"WON"`, `"SALE"`)
`deal.recurring`	Whether the deal is recurring
`deal.product`	Nested product metadata (e.g., `{ "name": "…" }`)
`eventType`, `eventColor`, `closerName`, `callType`	Event and closer context for the outcome row
`callPreviewId`, `triggerWhen`	Call preview identifier and when the outcome was recorded
`deal.createdAt`	When the deal was created
`deal.value`	Deal value
`transaction`	Array of transaction details (may be empty)
`hookType`	Set to `"Outcome added"` to identify the event type

Call Outcome Types

Sale Outcomes

Value	Description
`SALE`	Call resulted in a successful sale
`PARTIAL_SALE`	Call resulted in a partial sale

No Sale Outcomes

Value	Description
`NO_SALE`	Call did not result in a sale
`NOT_INTERESTED`	Contact was not interested
`PRICE_OBJECTION`	Price was the main objection
`TIMING_OBJECTION`	Timing was the main objection
`AUTHORITY_OBJECTION`	Contact doesn't have authority to buy
`NEED_OBJECTION`	Contact doesn't see the need

Other Outcomes

Value	Description
`RESCHEDULE`	Call was rescheduled
`NO_SHOW`	Contact didn't show up for the call
`CANCELLED`	Call was cancelled

Use Cases

This webhook is useful for:

Sales Tracking – Monitor sales performance and outcomes
CRM Updates – Update your CRM with call results and deal information
Analytics – Track conversion rates and sales metrics
Commission Calculations – Automate commission tracking for sales
Follow-up Automation – Trigger follow-up actions based on call outcomes
Reporting – Generate sales reports and performance analytics
Lead Scoring – Update lead scores based on call outcomes

Response Requirements

Your webhook endpoint should:

Return a 2xx status code to acknowledge receipt
Respond within 5 seconds to avoid retries
Handle duplicate events (idempotency)
Log the call outcome uuid for debugging purposes
Process deal information if a sale was made

Best Practices

Check Call Outcome – Use the callOutcome field to determine appropriate actions
Handle Different Outcomes – Different outcomes may require different processing logic
Validate Deal Data – Ensure deal information is complete before processing sales
Track Performance – Use this data for sales performance analytics
Update Lead Status – Update lead status based on call outcomes
Trigger Follow-ups – Automate follow-up actions based on outcomes